One of the most popular posts on my other blawg, “Practical Compliance,” is “Why Written Policies and Procedures Matter.” It is still amazing to me how many managers and business leaders continue to try to succeed with unwritten guidelines for their staff. What is to be gained? Flexibility? Lack of accountability?
Because people learn in different ways and have many different job duties, it is not reasonable to expect everyone to keep every TXT message or email or to memorize every oral instruction. Written policies and procedures serve as memory-refreshers and illustrate good communication. When written well, they are much more reliable than someone’s memory or hand-written notes from a meeting that happened months ago.
If you are one of those who has put off writing down your instructions and guidelines, change for the better: write it down!